Effective Date: 01.02.2025
Who we are
Our website address is: https://tendretouchbysm.com.
At Tender Touch, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our store. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described in it.
1. Information We Collect
We collect various types of information in order to provide you with the best service possible:
1.1 Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information.
1.2 Usage Data: We collect information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site. This data helps us improve our website’s performance and user experience.
1.3 Cookies: We use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and track usage patterns.
2. How We Use Your Information
2.1 Order Processing: We use your personal information to process and fulfill your orders, including shipping and billing.
2.2 Communication: We may use your contact details to send order confirmations, shipping updates, promotional offers, or other information related to our products and services.
2.3 Improvement of Services: We analyze usage data to improve our website’s functionality and optimize your shopping experience.
2.4 Marketing: With your consent, we may send you marketing communications, including newsletters and promotions. You can opt out of marketing emails at any time by following the unsubscribe link in the email or contacting us directly.
3. How We Protect Your Information
3.1 Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction.
3.2 Payment Security: All payment transactions are processed through secure payment gateways, and we do not store your full payment details.
3.3 Encryption: We use encryption technologies to protect sensitive data during transmission, including your payment information.
4. Sharing Your Information
4.1 Third-Party Service Providers: We may share your personal information with trusted third-party vendors who assist with order fulfillment, payment processing, and other services necessary to run our business. These third parties are contractually obligated to protect your data and use it only for the purposes specified by us.
4.2 Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a court order or subpoena).
4.3 Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership.
5. Your Rights and Choices
5.1 Access and Correction: You have the right to access, update, or correct your personal information. To do so, please contact us using the contact details below.
5.2 Opting Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
5.3 Data Deletion: You can request the deletion of your personal data by contacting us. Please note that we may need to retain certain information for legal or business purposes.
6. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
7. International Data Transfers
If you are accessing our website from outside Germany, please note that your information may be transferred to, stored, and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
8. Changes to This Privacy Policy
Tender Touch reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@tendretouchbysm.com
Thank you for trusting Tender Touch with your personal information. We are dedicated to maintaining your privacy and ensuring a secure shopping experience.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.