At Tender Touch, we strive to provide a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy below for details about shipping times, costs, and procedures.
Order Processing and Tracking
Once your order is placed, you will receive an email confirmation. Please ensure your email address is correct to receive updates about your order.
Processing time of our orders via HERMES and DHL typically takes between 1-4 business days. It may vary during peak seasons or promotional events. Orders placed on weekends or holidays will be processed the following business day.
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order’s progress.
Shipping Costs and Delivery Times
Please note that shipping times are estimates and may vary due to factors beyond our control, such as courier issues.
| Countries | Standard Shipping Fee | Total Delivery Time |
|---|---|---|
| Germany | 5€ | 1 – 3 business days |
| Austria, Italy, Netherlands, France, Poland, Belgium, Czech Republic | 9€ | 3 – 6 business days |
| Portugal, Spain, Luxembourg, Monaco | 10€ | 3 – 8 business days |
| Slovenia, Hungary, Slovakia, Sweden, Denmark | 13€ | 3 – 10 business days |
We offer free standard shipping on orders over 30€ in Germany.
Shipping Restrictions
We do not ship to P.O. Boxes. Please provide a physical address for delivery.
Thank you for choosing Tender Touch! We look forward to delivering your products safely and on time.